Goods sold are non-refundable. But here's ways we can help you!
We inspect all of our items carefully before shipping. Our team always make sure every parcels to be sent out are properly wrap, inspect and we also take video evidence for every parcels to ensure we really send the exact ordered items, with the right colour, and sizes to protect our team from unknown buyer scammers or damage by the courier company during delivery. This is a strategy which beneficial for our company as well our customers.
With this being said, we also understand that sometimes items can be damaged during delivery and shipment. Please provide us photos/videos of the parcels received for us to forward to the courier company for investigation purposes. Kindly allow our team to work with the courier company in within 7-working-days upon submitting your requests.
We only accept refund requests should the items are:
- Damaged during delivery and shipment, courier's issue.
- NO refund requests are allowed for wrong clothes design chosen, wrong sizes, wrong colors, wrong address, wrong customers delivery information. As our team is highly-trained individuals, we definitely will reach out to every customers and show them what they ordered before shipping out, 100%-guaranteed to receive the exact items ordered.
Should we found that your items are missing or damage during delivery, you will be entitled for a store-credit-refund after 2 days of receiving your item. You must raised the issues in within 2 days after receiving the items only. This store-credit-refund will only cover the amount of the items paid only and not inclusive the shipping fee and handling fee.
To be eligible for store-credit, your item must be unused and in the same condition that you have received it. It must also be in it's original packaging. We would require visual proof (picture) of the damage/defect during your first inspection of the item. All damaged / incorrect items must be returned to us in order to be eligible for a Store-Credit-Refund. We are not responsible for the Return Shipment Fee.
Please email email@example.com to initiate the store-credit-refund with the subject as REFUND/EXCHANGE. Our customer service representative will assist you with the Refund or Exchange and guide you through the process.