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Create your gift with your photo and text! We ship worldwide!
Create your gift with your photo and text! We ship worldwide!

Return and Refund

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our suppliers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or
product defects. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. Hence, we certainly appreciate for you to review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at hello@thecocobee.com if you have questions about personalization, before placing your order.

No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect us any of our carriers.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. 

 Thank you for understanding.