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Create your gift with your photo and text! We ship worldwide!
Create your gift with your photo and text! We ship worldwide!

International Shipping Policy

INTERNATIONAL SHIPPING

We ship internationally to most countries worldwide. Example:

United States of America, United Kingdom, Australia, Malaysia, Indonesia, Brunei, Singapore Thailand, Hong Kong, Canada, Belgium, France, Germany, India, Israel, Maldives, Turkey, Netherlands, New Zealand, Philippines, Saudi Arabia,Iran, South Africa, Spain. 

We have fixed shipping cost of USD50 per checkout, you can order up to 5 items at the same checkout and enjoy fixed-rate of USD50.

ORDER DISPATCH & SHIPPING LEAD TIMES

Once you have placed your order, please allow 3-5 working days for us to prepare, create your personalised-items. We will then dispatch orders every Weekdays. 

In total, you can expect to receive your items in within 14-working-days from the date of purchase! Yes that's right, we are the fastest personalised shipping store!

Please take note that occasionally due to high volume in mail, there may be unpredictable delays in the delivery which are beyond our control. For such situations, we seek your kind understanding and patience. 

 

INTERNATIONAL TAXES, DUTIES & CUSTOMS FEES

From time-to-time, at some countries, for international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.

In the event that you refuse to pay the customs fees and have instructed the courier to return the package to us, you will need to bear the full amount of the courier's return charges. Refusal to pay the return charges will result in disposal of the package at the courier's facility and hence we will not be able to refund any amount back to you.

 

FAILED DELIVERIES

It is your responsibility to provide us with a complete and correct address. If your parcel has been returned to us due to an incomplete or inaccurate address, we'll contact you for a redelivery (shipping and handling fees will apply) once we receive the undelivered parcel.

In the event where the postman cannot reach you and the parcel is returned to us, the same redelivery fee would apply.